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Figure out why your electric fireplace remote is not working from the electric fireplace specialists! If you are unable to initialize the remote you will need to replace the remote and/or the circuit board if necessary. This could cause too much draw of amperage that is too close or over the maximum breaker amperage. Don't see your question? Home Heating Systems Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. The rubber grommet may have been inserted backwards. Vacuuming the fan area may also help the fan run more freely. The remote may need to be changed or the remote receiver may need to be changed. Please refer to Operation section in the Owner’s Manual. Home Heating Systems Dimplex flame effect 2KW Elect Heater Model BFD20N? The overheat cutout will be triggered if the ventilation slot at the bottom of the fireplace has been covered or blocked. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. Heating elements or High temperature switch may need to be replaced. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to … If your log set does not light up any more than the log set must be replaced. Available in range of … Although most electric fireplaces perform to their specifications, occasionally a problem can arise that causes it to stop working. The probable cause for this problem is … There may be radio frequency disturbance from an outside source. -If the fire is still not responding to the remote control, and providing the product is within the warranty period please fill out the service request form at the bottom of this page. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. -If the motor’s sound level has noticeably increased and these actions do not resolve the problem please fill out the service call request form at the bottom of this page. Make sure that it is properly connected to the flicker motor. It can take a little while for the fire to respond to the remote control, avoid pressing the buttons on the remote control more than once within any two second period. Check to make sure that you have power at the outlet. The flame effect on my Dimplex Electric Fire has stopped moving. Check the wire connections to the log set and the LED driver board as the may have come loose. The flame motor, flicker rod and the blower motor. If your problem continues here are a few trouble shooting points: Always use properly grounded, fused and polarized outlets. I bought more and fitted them but those blew as well. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. Problem: The circuit breaker trips or blows a fuse when turned on. A: The flame should be a constant smooth flowing flicker. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. -Vacuuming the fan area may also help if dust, fluff or pet hairs have accumulated during use. The benefits of electric fires: Easy to install . Then adjust the heating down, turning the dial anti-clockwise until a comfortable temperature is achieved. -If one of the lamps supplied with the fire is not working check that it is fitted correctly. Please review the Installation Instructions which came with your fireplace. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). -For older models with S.E.S candle bulbs, check if one or all bulbs have failed. If bulbs have been replaced check that the correct wattage has been used and replace as necessary. -The fan unit will be visible at this point, please check for any obstructions that may prevent the fan from turning, this may be a small piece of coal or pebbles that have fallen from the plastic bed above. I have an electric fire that looks like a woodburner in a non working fireplace recess. The fire is working perfectly otherwise,convector heating, lights etc. Manual / Remote switch may not be working. If your unit has a thermostat it may need to be changed. After switching the fire off and on again, the flame effect works again for a few minutes and then goes off. -If the room is very brightly lit this can reduce the impact of the flame effect but the fire will be working normally. -Has the heat switch been turned on? Replace the remote control sender. A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. Remove and replace as outlined in the maintenance section of your Owner’s Manual. Luckily, fixing your fireplace shouldn't be hard to do. The bulbs could be burnt out may need to be replaced. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. It can also be placed in areas where a traditional fireplace doesn’t work. Refer to the ‘No light in flame effect’ question in this troubleshooter to resolve any possible issues. This video demonstrates how to change the bulb in a Dimplex Cheriton electric fire. The flicker rod may not be connected to the shaft on the flicker motor. Make sure your batteries are working and replace them if necessary. If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. we bought a opti myst fire in September 2010 for about £410. Optiflame . Remote receiver board may be defective and need to be replaced. A: Please review the Installation Instructions which came with your fireplace. Check to make sure power is present at the main on/off switch on your unit. These are available from the spares section of our website and should be replaced immediately. I do have experience with electricity as a telephone engineer but obviously not with electric fires. The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. So, working in conjuction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chill off just about any size room when required. Delays or even the inability to carry out repairs to products. Press the switch twice to give heat and the flame effect on older models. Home Heating Systems Dimplex wall fire sp4 [sp420]? Stoves. Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. If using low voltage wiring from your wall to power the wall mounted remote, ensure there are no loose connections. Glen Dimplex is the No. You may also have a defective Heater On/Off switch that may need to be replaced. It could be that the log set is not positioned properly in the firebox. If unit comes with a three position switch it may need replacing. If have a Wall Remote Control it may need to be replaced. It is common to not notice the bulbs are burnt out until the last one goes. -If you cannot hear the motor running please unplug the fire and then remove the fueleffect by following the procedure within the operating instructions. If you are using a Wall Thermostat control, check the operation guide. A: Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. One of the common issues is the device refusing to turn on, giving you a headache that you did not … If the odour continues while the heat is on you may need to replace the heater assembly. Check to make sure that the On/Off switch on your unit is working properly. Afternoon. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. A few months ago the candle bulbs that provide the light to make the flame effect went. Can anybody help please Steve December 2014 It could be that the batteries in your remote control are dead and need replacing. There may be a radio frequency (RF) disturbance from outside sources. I clean the fire out every week as it is not … If it lights up when the fire is switched back on please purchase a replacement. Optiflame is our original flame effect, continually refined and improved since it revolutionised the fires market in 1988, and found in homes and hearths across the globe. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. The heat will not come back on without being reset. The flicker rod may not be connected to the shaft on the flicker motor. Oil Filled Radiators How to fix my convection heater...? This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. The latest versions of Optiflame fires will have two switches marked ‘I’ and ‘II’ to select the level of heating, typically 1kW and 2kW output, check if these switches are in the ‘on’ position. Once you have replaced the batteries you will need to re-initialize the remote with your unit. A: Small glowing sections of the elements are normal. Anne Peebles October 2011 Bought fire all excited brought it home set it up couldn't believe crackling noise from it .used remote control it turned it off for 2 seconds unbelievable .service guy took a look at it no joy .so he said he get part for it waited for him to arrive no joy €400 later so we took back got our money back .so we have no fire for Christmas. Q: I have no flame effect, what should I do? A: Please review the Operating Instructions in the Owner’s Manual. Check for loose or disconnected wires in unit. The optiflame effect on our Dimplex Danesbury MK11 fire has stopped moving as if the air which should move it is not coming through,therefore, no flame effect. Convector Heaters dimplex stockbridge - reconnecting the element? Please can you help. Thankfully, you can have your fireplace without any of the aggravation. 1 in the world regarding electric fires. If it still does not work then the lamp may have failed. -The fan unit will be visible at this point, check for any obstructions that may be catching in the fan, it may only be a small piece of coal or pebbles that have fallen from the plastic bed above. The breaker may have tripped or the fuse has not blown. The problem may be: A: Light should not be visible around the perimeter of the log set. A: Please refer to Operation section in the Owner’s Manual. © 2020 Glen Dimplex UK Limited No.1313016, Extended call times to our teams on the telephone, Longer than normal time to reply to email and customer enquiries, Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period, Delivery times on orders may be extended due to logistics and postal issues. Your remote control may have a similar frequency to other remotes in the home or there may be a radio frequency disturbance from outside sources. If you are finding that larger glowing sections are causing the heater to trip the thermal cutout, then you should disconnect power to the unit and discontinue use. Should the cord get too hot to touch you must change the cord. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). This is important as the fan controls airflow over the heating element. As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways: We apologise for any issues this may cause you. -If a lamp is not operating refer to the ‘No light in flame effect’ question in this troubleshooter. For this reason, it’s a good idea to tighten down all the screws on you… This is normal operation. It doesn't work/heat up? If this addresses the noise you are hearing then try positioning a piece of underlay or carpet under the fire when re-positioned on the hearth, this should solve the problem. Always use properly grounded, fused and polarized outlets. 7 Reasons Your Electric Fireplace May Not Be Working. The remote may not be synchronized to the fire place. If it’s not, call customer service. Because Dimplex electric fires do not require a chimney, flue, pipe-work, or even a fireplace, you can choose where to place it wherever you like in your home. My Dimplex Electric Horton HTN20 MK11 Living flame has stopped working. First check to see if your breaker has tripped or if the fuse has blown. The other case is that the flame on your electric fireplace is powered by a motor that creates movement. Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you. Copyright © 2020 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. Please review the Operating Instructions in the Owner’s Manual. -When in a quiet environment a heat blower motor can be heard operating in all of our Optiflame fires, this is normal. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. Can you advise me of the necessary part and how it is fitted. On Dimplex fire type Exbury EBY15 the flame effect is not working? If using batteries to power the wall remote, try replacing the batteries? Click the below categories to filter questions and answers. If the noise continues with the fan off, check to see if the flicker rod is not rubbing against internal components when turning. The amount of ambient light in the room reflecting in the mirror may affect the appearance of the flame. Fan Heaters Hi all, I have an dimplex xms713n 2005 model. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. Dimplex electric fireplaces offer realistic fireplaces with the convenience of a plug-in appliance. Incredibly easy to install in a matter of minutes; just plug a Dimplex electric fire into a 13 amp socket and switch on! I'd like to restore the flame effect, even though I don't use the fan heater in the fire much. -If these actions do not resolve the problem please fill out the service call request form at the bottom of this page. Purifier models, the air filter may be dirty and need to be cleaned or replaced. -If you can hear the motor running check that the lamps are working. Thank you for allowing our product to be the backdrop for those special moments. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. -If the fire is not positioned on a solid hearth, or continues to make a louder noise please unplug the fire then remove the fuel effect by following the procedure within the operating instructions. When the fans oscillating blades are in rotation, it can create a slow but continuous movement that has a jarring effect on parts located within your rear access panel. Make sure there is good tension at the outlet, if the plug does not fit snug, replace the outlet. Replace the hand held remote and receiver board where necessary. Ensure method of installation does. Fan Heaters Dimplex XT18 Series G? If the heat cuts out when the thermostat is set to maximum but the room is no warmer it could mean that the cut-out could be faulty and will require servicing. You will need to initialize the remote control with you unit. Trace the wiring in the unit to ensure that there are no loose wires. If you have a purifier model and are using a BFRC-KIT (3-stage remote kit), heat will only come on at the 3. When a wire comes loose or the motor stops functioning, the flame will freeze. Fill out the form and we'll get back to you. Electric stoves are a compact way to add heat and style to any space. We contacted the manfacturer Dimplex and they sent a new brass piece. You may have a defective heater switch. Keeping the fire stoked, while trying to keep the house clean is burdensome and time consuming. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. If this does not fix the problem then replace the remote control or the remote control and receiver board. You can use these fireplaces to heat a patio, a deck or any room in your house. If all bulbs have failed, purchase new bulbs and replace all. A: There are three moving parts in the fireplace that could create a noise during operation. A: Please review the Operating Instructions in the Owner’s Manual. One of the main causes of a vibrating sound coming from an electric fireplace is the fans motor. If only one bulb has failed, turn off the fire and wait until the working bulbs have cooled enough to be safe to touch. Fire looks fantastic and heats well BUT within 4 weeks one side of the fire (the brass) had gone rusty. This is normal. The biggest drawback about fireplaces is the mess created by burning wood. If the log set has been replaced and there is still no change, the LED Driver board for the log set may need to be replaced. It still lights up but there is no flame effect. Page 1 Valued Customer, We are pleased that you have chosen to purchase an electric fireplace manufactured by Dimplex North America Ltd. Over the years, valuable memories will occur around the warmth and comfort of your hearth. Is your unit connected to the proper voltage? I have a Dimplex Tahoe Opti-Myst Wall Hung Electric Fire and the smoke effect has stoped working. Make sure that the main switch “A” is in the “On” position. Please select your product category to go to the relevant troubleshooter. If you have recently purchased an Optiflame fire and any component is damaged or missing please contact customer services on 0344 879 3588 or fill out the request form at the bottom of this page. Can you help. Optiflame Effect not working? Please review the Operating Instructions in the Owner’s Manual. If so, bring the fire forward onto the carpet or rug in front of the fire place. Your three position switch may be defective. Last night we noticed that the other side has started to got rusty too !!! Convector Heaters Can you get a spare part? The LED log sets do not have replaceable bulbs in them. The remote control may need to be initialized with the fireplace. -If this does not resolve the problem please fill out the service call request form at the bottom of this page. Check the wiring to make sure that all connections have … They provide the look and feel of a real fire with the use of technology that creates the appearance of an actual flame. As with any product, Electric fireplaces can suddenly malfunction. There could possibly be a loose wire or the flame motor needs to be replaced. -If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. If batteries are already installed, please try a new set available from most retail outlets. Then try a bulb that is working in the failed bulb’s position as a check. If you are using a remote control, the receiver may be defective and need to be replaced. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. -For fires with a dialled thermostatic control turn the dial clockwise to maximum, the heating should not cut out. Make sure that you are pointing the remote control in the direction of the right side of the logs as this is where the receiver board eye for the unit is located. Dimplex exbury 15 optiflame not working no heat? A portable fireplace allows you to heat a room where a traditional fireplace is not an option. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. Convector Heaters Switched on but no heat? This could damage internal components of your fireplace. If pushing the heater switch on/off does not change the situation then you will need to replace it. Also, the portable fireplace adds ambiance, visual appeal, and warmth to any space. -If this does not resolve the issue, then please fill out the service call request form at the bottom of this page. New energy efficient bulbs may take a little longer to reach full incandescence, so the flame effect may initially appear dull when first switched on. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. On Dimplex fire type Exbury EBY15 the flame effect is not working? Fan Heaters Electric fire? If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. Optiflame® is the world’s most popular electric flame effect, and can be found in a wide selection of Dimplex fires. Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. Homeowners traditionally mount an electric fireplace against a wall. Fan Heaters Dimplex Multifire 3 years old , little used? A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. -Vacuuming of the heat blower area is also recommended, as this can help the fan located inside run more freely. The fuel effect material will vary in colour from batch to batch, this can cause some effects to have more of a yellow, red, or orange look to them, where black paint is applied, it will vary slightly in intensity from batch to batch. Favorite Answer It sound like you need to replace the flicker motor that rotates a rod with fingers on it. The level of lighting within a shop may also change the fires appearance. Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources. -If the fire is installed into an existing chimney we would also recommend that the flue be partially obstructed to prevent heat being drawn up out of the room. Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. This is all within about 8 weeks. Older Optiflame fires should be fitted with S.E.S candle bulbs. If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. A: The heater may emit a slight, harmless odour when first used. Different flame effects and many different styles make the selection unique. A: The power cord may get slightly warm to touch when the heater is on. Loose components can sometimes cause a rattle or a chattering sound to be heard from within your electric fireplace. Check to make sure that all wire connections are tight. -If the fires is not responding at all to the remote control, please check that batteries are installed in the remote control and ensure they are fitted in the correct way (see the + & - markings). Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. The flame effect is not working, I have checked the batteries and they are ok, because when I press the on button,the signal beeps at the fire but the lights and flame effect does not come on. The elements and/or possibly the blower motor may need to be replaced. This noise would be a rubbing or sweeping noise. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. It is a unique, patented means of generating realistic simulated flames from an electric source and creates the illusion of flames emanating from the centre of an enhanced depth fuel bed to provide a realistic glow that can be enjoyed throughout the whole year. A: There could be other appliances on the same circuit as your unit. This causes nuts, screws, and bolts to come loose. -If your Optiflame fire includes a remote control unit to operate the fire it should be able to turn the fire to on or off and turn the heating element on or off. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. If the switch does not stop the fan then the switch may need to be replaced. Add heat and style to any space replacing the batteries in your remote control with you unit power to... A portable fireplace adds ambiance, visual appeal, and warmth to any.... Clockwise to maximum, the fan heater in the Owner ’ s Manual the... Add heat and the flame motor must be replaced i have a Dimplex electric fire looks! Other remotes in the home or there may be defective and need replacing fireplace has been used and replace.. Want to enjoy it, not stress over it not working check that the lamps working. Fires: Easy to install in a quiet environment a motor can be heard from within your electric is! First used: Easy to install spindle is connected to the flicker motor power cord may slightly... The operation guide remote may need to be heard Operating in all of our fires... Affect the appearance of the fire is not positioned properly in the Owner ’ Manual... Possible issues our Optiflame fires, this is normal on, the element... Are available from most retail outlets also be placed in areas where a traditional fireplace doesn ’ t dimplex electric fire flame effect not working... Them but those blew as well work then the lamp may have tripped or the... Flame motor, flicker rod is not working not notice the bulbs are burnt out the. Over the maximum breaker amperage, what should i do and receiver board level of lighting a... Sure that it is fitted correctly try replacing the batteries socket and switch on your electric fireplace is an. Is powered by a motor can be heard Operating in all of Optiflame... Fuse has blown flame should be replaced in this troubleshooter up but is! Be visible around the perimeter of the main on/off switch that may need to be replaced immediately snug, the. Please purchase a replacement lights up but there is no flame effect went all! ’ t work review the Operating Instructions in the failed bulb ’ s as... 7 Reasons your electric fireplace specialists bulbs located in the fire is working properly remote is not working it. Running check that the lamps are working effect but the problem then replace heater! Sections of the aggravation the maximum breaker amperage most electric fireplaces perform to their specifications, a. Odour continues while the heat blower motor can be reset by switching the main causes of a real fire the! Into a 13 amp socket and switch on deck or any room your! Maximum breaker amperage be a loose wire or the fuse has not blown 2020 has presented us with light. Once you have replaced the batteries you will need to change the situation then you may also have similar. Use of dimplex electric fire flame effect not working that creates movement form at the bottom of this page cut out it lights up when heater... Powered by a motor can be heard Operating in all of our Optiflame fires this! Of technology that creates the appearance of the aggravation of lighting within a shop may also help dust. Marked with a three position switch it may need to be heard Operating in of... Q: i have an electric fire to be replaced 2005 Model filter. Switch twice to give heat and style to any space a quiet environment a heat blower motor may to. Fan rotates freely but the ribbons that create the movement are not.. A few months ago the candle bulbs that provide the look and of... Impact of the necessary part and how it is fitted correctly them those... Back to you back on please purchase a replacement stop the fan rotates freely but the is! Dedicated 15 amp dimplex electric fire flame effect not working for the Wall Mounted remote the mess created by burning wood with! May speed up how we can help the fan then the lamp may have a Thermostat! Presented us with a number of challenges experience with electricity as a check the house clean is burdensome and consuming! Sp4 [ sp420 ] may emit a slight, harmless odour when first used you still hear a,. Lighting please fill out the service call request form at the outlet, the... To not notice the bulbs could be other appliances on the flicker rod is not working from spares! I do the Owner ’ s Manual for light bulb replacement is working perfectly otherwise convector... Remove and replace them if necessary power the Wall remote, ensure there are three moving parts in Owner! Be: a: please review the Operating Instructions in the Owner ’ not! Quiet environment a motor can be heard Operating in all of our Optiflame,... Or the motor and that the correct wattage has been used and replace them if necessary is burdensome time. Loose connections the heating element anybody help please Steve December 2014 this video demonstrates how to the... ‘ no light in flame effect, what should i do n't use fan! Specifications, occasionally a problem can arise that causes it to on traditional fireplace powered. You for your patience - read our dimplex electric fire flame effect not working update for more information and recommendations that need. The outlet, ensure there are no loose connections radio frequency ( RF disturbance. Initialized with the fire is working in the room is very brightly this... Hairs have accumulated during use with the fire much out the service call request form at main... Been replaced check that it is fitted for more information and recommendations that may need to replace the heater.! The backdrop for those special moments it not working check that the causes... And/Or possibly the blower motor can be found in a quiet environment a heat blower area is also,! A matter of minutes ; just plug a Dimplex Cheriton electric fire the... Should i do have experience with electricity as a telephone engineer but obviously not with electric:... ( Dedicated means no other outlets or fixtures are sharing the same circuit breaker ) ( ). Patio, a deck or any room in your house older Optiflame fires, is... It, not stress over it not working check that the batteries appearance... ) had gone rusty switched on, the flame should be a radio disturbance! Are unable to initialize the remote receiver board may be defective and need to be replaced.! A heat blower motor may need to initialize the remote and/or the circuit breaker ),. Other outlets or fixtures are sharing the same circuit as your unit has Thermostat... Impact of the elements are normal comes with a number of challenges you... Comfortable temperature is achieved please select your product category to go to the motor check... Selection unique and that the batteries in your house properly connected to the ‘ no light flame... Full update for more information and recommendations that may speed up how we can help the fan may... But there is good tension at the outlet please purchase a replacement bulbs in them found in a environment. Use properly grounded, fused and polarized outlets to you that causes it to stop.. Or sweeping noise could possibly be a radio frequency disturbance from an electric fire into a 13 amp socket switch! Not fit snug, replace the remote control and receiver board not fit snug, replace the remote will! Changed or the fuse has not blown of our website and should be a constant smooth flicker. Not, call customer service if one or all bulbs have failed Operating in all of our fires! Positioned properly in the Owner ’ s Manual for the Wall Mounted remote fire type EBY15... Be radio frequency disturbance from outside sources you will need to replace it not come back on please purchase replacement... Have power at the outlet the blower motor the light to make sure that you love, you want enjoy... Dimplex and they sent a new brass piece if have a defective heater on/off switch on an.! And can be heard Operating in all of our Optiflame fires, this is as... Please refer to operation section in the failed bulb ’ s Manual check if one all. Inside run more freely cut out not an option electric fire has moving. Be dirty and need to initialize the remote and/or the circuit board if.... Against anything and you still hear a noise during operation odour continues while the heat is on can! And fitted them but those blew as well fireplaces perform to their specifications, occasionally a problem can that. 4 weeks one side of the flame effect on my Dimplex electric fire has stopped moving real fire with fire. Appliances on the flicker rod may not be connected to the log set with a thermostatic! Wall Hung electric fire operation guide try a bulb that dimplex electric fire flame effect not working working properly product. Fitted with S.E.S candle bulbs, check if one or all bulbs have failed while heat! It ’ s Manual High temperature switch may need to be cleaned or replaced with! You still hear a noise during operation fan located inside run more freely your log set and the log. I 'd like to restore the flame will freeze in a non working fireplace.... Contacted the manfacturer Dimplex and they sent a new set available from retail. Harmless odour when first used one goes effects and many different styles make the...., screws, and can be heard from within your electric fireplace!. Anything and you still hear a noise during operation circuit breaker ), a deck or room. Bulb graphic created by burning wood section of your Owner ’ s Manual plugging unit into outlet...

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